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DS 40 Error Problem 
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Joined: Sat Jul 18, 2009 3:44 pm
Posts: 333
Location: High Wycombe
Tel: 07976 771132
Post DS 40 Error Problem
Hi all

Had our first "error" problem on Saturday eve.

A very upset bride and a £500+ poorer Brin having to give her a refund.

Am posting here so that if anyone else has this particular issue they can hopefully find a solution.

This happened after replacing media;- printer went to error each time; the "error" light indicates no scrap box.

Found out this morning that if you push in the bottom right hand side of the box as you turn the printer on;- problem solved for the time being.

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Brin

http://www.funbooth.co.uk
http://www.primeeventphotos.co.uk


Mon Sep 12, 2011 6:37 am WWW
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Post Re: DS 40 Error Problem
Brin

Please do give us a call at Photomart.

Mark

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'Strike Hard, Strike Sure'


Mon Sep 12, 2011 7:48 am WWW
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Joined: Fri Mar 27, 2009 10:32 am
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Location: Northamptonshire
Tel: 0800 5300175
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Post Re: DS 40 Error Problem
Hi Brin,

Sorry to hear of your misfortune at your event.

I have no know knowledge of the error so cannot comment on that.

What I would say, and please don't take this in any other manner other than it is meant and my comments are meant for everyone, and not specifically aimed at your good self.

Your misfortune reinforces my thoughts and insistance with my guys that everything is backed up, camera, lenses, laptop and printers.

Before anyone jumps in and says "It's alright for you" as I have said before, your back up equipment does not have to be the same quality or standard as your main gear, a quick look on EBay shows Hiti 730's from £40, Mitsubishi CP800 from £75, both old, both slow (print a minute) and with what is now expensive media but it would get you out of trouble and potentially save your reputation. Consider it as 'Insurance' only there for when things go pear shaped!

Just to reiterate, I'm not having a dig at Brin, we know each other and I'm sure he wont be upset in the least, I'm sure if anyone had offered Brin a £40 Hiti or similar at this event like any of us me included, he'd have broken both their arms accepting the offer!

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Ian Griffiths
http://www.event-photos.co.uk

"Be professional, Do it right"

Trade Relations:

I / Event-Photos are sponsored by Mitsubishi Electric and Darkroom Software. I also have a tenuous link with Canon.


Mon Sep 12, 2011 9:39 am WWW
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Joined: Sat Jul 18, 2009 3:44 pm
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Location: High Wycombe
Tel: 07976 771132
Post Re: DS 40 Error Problem
Ian

No offence taken, I had the "backup" printer on a military job in Hampshire, I'm ashamed to admit that there was a Hiti sitting in the office.

It will not happen again, I don't know what the final outcome will be but in addition to the refund there was £150 for staff and to add insult to injury £36 to send it back to the supplier.

The other massive cost was the public humiliation that my wife suffered.

I've now been given a "technical" on site solution for anyone with a similar problem; half a matchstick between the scrap box and the micro switch.

edited some terms that I originally used

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Brin

http://www.funbooth.co.uk
http://www.primeeventphotos.co.uk


Last edited by brin edwards on Tue Sep 13, 2011 10:17 am, edited 1 time in total.



Mon Sep 12, 2011 12:59 pm WWW
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Joined: Thu Jun 11, 2009 10:04 am
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Location: Tottenham Hale, London
Post Re: DS 40 Error Problem
Brin

Words fail me!

John

The Dark Dude

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Mon Sep 12, 2011 4:29 pm WWW
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Post Re: DS 40 Error Problem
My sympathies are with you Brin.
I had a similar thing at a prom. The DNP showed an error and despite several attempts to clear it I had to continue on just the HiTi.
Turned out to be one of the paper cutoff pieces stuck in the paper slot.
Took a few minutes with a torch and a pair of tweezers to get it out but it was a really stressful happening.
Luckily I wasn't subjected to any abuse but it was close!!!

x

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Manda
http://www.amandaphotography.co.uk
http://www.surreyeventsphotography.co.uk


Mon Sep 12, 2011 5:20 pm WWW
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Joined: Sat Jul 18, 2009 3:44 pm
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Location: High Wycombe
Tel: 07976 771132
Post Re: DS 40 Error Problem
Thanks Amanda

Hopefully my posting will help others if and when a similar problem occurs.

Copy of Chris's facebook post below, I feel so guilty that I was not there to take the flack


Christine Edwards
am so down, tonight was a disaster. Don't ask, will not do a facebook post on it! :(
Like · · Saturday at 11:54pm · Privacy:

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Brin

http://www.funbooth.co.uk
http://www.primeeventphotos.co.uk


Mon Sep 12, 2011 6:15 pm WWW
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Post Re: DS 40 Error Problem
Amanda

What's important to remember here is that Brin's event was a prepaid gig (as well as being a wedding, a double whammy to boot). It such circumstances you simply can't turn up with a lone printer, because as Brin will now testify, without a backup printer you're left without a viable plan b. In contrast a "pic on demand" prom or charity ball etc, where punters pay for their own prints instead of the event organiser, photo's can be hosted post event on a website, if your printer decides to give up the ghost. You won't make money on the night with on-site sales but neither will it also be a total loss, as punters will be able to still access their pictures via the interweb.

What really did Brin in, was that he was operating a photo-booth as an integral part of a wedding reception. No wonder poor ole Christine nearly went the way of the dinosaur.

:diff:

John

The Dark Dude

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"Anger......These are your emotions acting without the benefit of intellect." Passenger 57


Last edited by john christopher on Tue Sep 13, 2011 12:57 pm, edited 2 times in total.



Mon Sep 12, 2011 9:55 pm WWW
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Post Re: DS 40 Error Problem
Hi John.

Mine was prepaid too 300 prints all paid upfront...
I have two printers now which I run one at a time on average size events (means when one machine runs out of paper I can just print to the other one and not stress about changing paper), or at bigger events, such as the prom, in tandem sending each persons order to alternate between the two. (I use two stuffers for this one on each machine). Since the episode with unavailable media I have two different makes. Makes me feel that i should be able to use one if there are ever any more supply issues.
x

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http://www.amandaphotography.co.uk
http://www.surreyeventsphotography.co.uk


Tue Sep 13, 2011 8:37 am WWW
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Post Re: DS 40 Error Problem
Hi Brin,

That is terrible that your wife had to put up with abuse, regardless of what happened that is simply not on. In our booking form we have a clause about customer and guest behaviour that we can leave if things get out of hand and consider it constructive cancellation applying the full cancellation fee and claim any damages to equipment. I will add I've never had to apply this clause, thankfully.

It might be worth keeping a record of this abuse just in case the bride/groom decide to try and come after you for "spoiling their greatest day" I'm not saying you did but you know there are always those free-loaders who if they can find a no win, no fee solicitor might try, at least you'll have something to counter with?

_________________
Best regards

Ian Griffiths
http://www.event-photos.co.uk

"Be professional, Do it right"

Trade Relations:

I / Event-Photos are sponsored by Mitsubishi Electric and Darkroom Software. I also have a tenuous link with Canon.


Tue Sep 13, 2011 9:04 am WWW
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