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brin edwards
12-09-2011, 06:37 AM
Hi all

Had our first "error" problem on Saturday eve.

A very upset bride and a 500+ poorer Brin having to give her a refund.

Am posting here so that if anyone else has this particular issue they can hopefully find a solution.

This happened after replacing media;- printer went to error each time; the "error" light indicates no scrap box.

Found out this morning that if you push in the bottom right hand side of the box as you turn the printer on;- problem solved for the time being.

Mark Amies
12-09-2011, 07:48 AM
Brin

Please do give us a call at Photomart.

Mark

ian griffiths
12-09-2011, 09:39 AM
Hi Brin,

Sorry to hear of your misfortune at your event.

I have no know knowledge of the error so cannot comment on that.

What I would say, and please don't take this in any other manner other than it is meant and my comments are meant for everyone, and not specifically aimed at your good self.

Your misfortune reinforces my thoughts and insistance with my guys that everything is backed up, camera, lenses, laptop and printers.

Before anyone jumps in and says "It's alright for you" as I have said before, your back up equipment does not have to be the same quality or standard as your main gear, a quick look on EBay shows Hiti 730's from 40, Mitsubishi CP800 from 75, both old, both slow (print a minute) and with what is now expensive media but it would get you out of trouble and potentially save your reputation. Consider it as 'Insurance' only there for when things go pear shaped!

Just to reiterate, I'm not having a dig at Brin, we know each other and I'm sure he wont be upset in the least, I'm sure if anyone had offered Brin a 40 Hiti or similar at this event like any of us me included, he'd have broken both their arms accepting the offer!

brin edwards
12-09-2011, 12:59 PM
Ian

No offence taken, I had the "backup" printer on a military job in Hampshire, I'm ashamed to admit that there was a Hiti sitting in the office.

It will not happen again, I don't know what the final outcome will be but in addition to the refund there was 150 for staff and to add insult to injury 36 to send it back to the supplier.

The other massive cost was the public humiliation that my wife suffered.

I've now been given a "technical" on site solution for anyone with a similar problem; half a matchstick between the scrap box and the micro switch.

edited some terms that I originally used

john christopher
12-09-2011, 04:29 PM
Brin

Words fail me!

John

The Dark Dude

Amanda Wigmore
12-09-2011, 05:20 PM
My sympathies are with you Brin.
I had a similar thing at a prom. The DNP showed an error and despite several attempts to clear it I had to continue on just the HiTi.
Turned out to be one of the paper cutoff pieces stuck in the paper slot.
Took a few minutes with a torch and a pair of tweezers to get it out but it was a really stressful happening.
Luckily I wasn't subjected to any abuse but it was close!!!

x

brin edwards
12-09-2011, 06:15 PM
Thanks Amanda

Hopefully my posting will help others if and when a similar problem occurs.

Copy of Chris's facebook post below, I feel so guilty that I was not there to take the flack


Christine Edwards
am so down, tonight was a disaster. Don't ask, will not do a facebook post on it! :(
Like Saturday at 11:54pm Privacy:

john christopher
12-09-2011, 09:55 PM
Amanda

What's important to remember here is that Brin's event was a prepaid gig (as well as being a wedding, a double whammy to boot). It such circumstances you simply can't turn up with a lone printer, because as Brin will now testify, without a backup printer you're left without a viable plan b. In contrast a "pic on demand" prom or charity ball etc, where punters pay for their own prints instead of the event organiser, photo's can be hosted post event on a website, if your printer decides to give up the ghost. You won't make money on the night with on-site sales but neither will it also be a total loss, as punters will be able to still access their pictures via the interweb.

What really did Brin in, was that he was operating a photo-booth as an integral part of a wedding reception. No wonder poor ole Christine nearly went the way of the dinosaur.

:diff:

John

The Dark Dude

Amanda Wigmore
13-09-2011, 08:37 AM
Hi John.

Mine was prepaid too 300 prints all paid upfront...
I have two printers now which I run one at a time on average size events (means when one machine runs out of paper I can just print to the other one and not stress about changing paper), or at bigger events, such as the prom, in tandem sending each persons order to alternate between the two. (I use two stuffers for this one on each machine). Since the episode with unavailable media I have two different makes. Makes me feel that i should be able to use one if there are ever any more supply issues.
x

ian griffiths
13-09-2011, 09:04 AM
Hi Brin,

That is terrible that your wife had to put up with abuse, regardless of what happened that is simply not on. In our booking form we have a clause about customer and guest behaviour that we can leave if things get out of hand and consider it constructive cancellation applying the full cancellation fee and claim any damages to equipment. I will add I've never had to apply this clause, thankfully.

It might be worth keeping a record of this abuse just in case the bride/groom decide to try and come after you for "spoiling their greatest day" I'm not saying you did but you know there are always those free-loaders who if they can find a no win, no fee solicitor might try, at least you'll have something to counter with?

brin edwards
13-09-2011, 10:15 AM
Ian


Fortunately she is OK and very understanding;- in the cold light of day she is a very nice lady.
On reflection perhaps I should have used the term "humiliation" instead of abuse.

I went to see her last night with the refund and it appears that a few sessions had been printed.

At least I'm now aware of a possible glitch and in future will carry the backups on the van.

brin edwards
13-09-2011, 10:19 AM
Amanda

I like the idea of having two different makes of printers

Mike Weeks
13-09-2011, 11:31 AM
Brin,

the only problem with 2 makes of printer is that you cant use the same media - where you think you solve one problem you can also cause another.

Mike

Amanda Wigmore
13-09-2011, 01:07 PM
Brin,

the only problem with 2 makes of printer is that you cant use the same media - where you think you solve one problem you can also cause another.

Mike

I find the security of knowing that if ever there's a problem with sourcing one type of media, I still have the other machine. (Not that I can see that issue ever arising again).
Having two types of media doesn't really cause an issue. I split the boxes so theres one roll of each in each box.

x

john christopher
13-09-2011, 01:11 PM
I can also see another problem with using two different make of printers (in tandem) at the same event. And the issue is the matter of maintaining consistency of output (prints) between the two printers. This can be overcome to some extent by good colour profiling but NOT totally eliminated from the output equation. It is for this very reason I'd like to exchange my current backup printer, a Copal-Fuji DBP1500 for a Citizen CW-01 as the natural (out of the box) colour profile for the CW-01 is so much closer to the DNP 40/80 than that of the DBP 1500.

Mind you, never putting ALL of your eggs into one basket, is always a good idea.

John

The Dark Dude

billmccaffrey
17-10-2011, 12:18 PM
Hi Brin and all

My DS40 indicated error after changing media at an event yesterday afternoon. I remembered your post and tested the scrapbox microchip which seems to be functioning. I also checked for any rouge off-cuts but could not find any.



I have reported this to Photomart this morning, as it is under warranty. After completing a remote diagnosis, they have advised that I will need to return the printer to them, at my cost, because the two year warranty is on a return to base basis.

My big concern is that I have a booking for this Friday and Saturday and no Printer!

Photomart say they will not get my printer back for Friday, as they do not supply loan machines anymore. Their only suggestion from customer services is that I hire one!

Any idea's? Is there anyone who can help me.

ian griffiths
17-10-2011, 12:38 PM
Hey Bill,

Give me a call when you have a minute. 0800 5300175

Jeremy Nako
17-10-2011, 01:01 PM
I'm sure most will know that I am sponsored by Mitsubishi.

We have reequipped with the new double decker D707 printers over the last months. These are two printer mechanisms in one unit. Aside from the speed increase, this give us a lot more security in terms of things going wrong.

The only two components that are shared are the USB connection and the power supply. Given that most printers, when they go wrong ( regardless of make) usually suffer mechanical problems or head issues, this gives us a great peace of mind, with the advantage of the same media.

Yes the power supply could fail, but that's pretty unlikely and it's a percentages game.

brin edwards
17-10-2011, 01:23 PM
Hmm

Apart from Sympathy with your plight Bill, I can spare a printer for you at for the weekend.

I had to pay return carriage as well, but at the time I had little choice as I too needed a printer back for the weekend.

Give me a call if you need to borrow one of mine.

If I can negotiate a dog sitter (Chris has abandoned me for 2 weeks on a Med cruise with her mum) I shall be in Coventry next Tuesday, if you are going it would save the return carriage.

Stuart Morley
17-10-2011, 05:28 PM
Yes the power supply could fail, but that's pretty unlikely and it's a percentages game.

In the last seven years we have only replaced one power supply so that bears out your figures Jeremy.

Stu

www.systeminsight.co.uk (http://www.systeminsight.co.uk)

john christopher
17-10-2011, 05:31 PM
One suggestion

It would be nice if there was some kind of visual aid (like a LED) to indicate and assist the photographer while loading paper into either DS40 or 80. Loading the paper over the din of loud music (as I did last Saturday) is on occasions nigh on impossible. Other than that, I LOVE my DNP's. I can even use my DS-80 to backup my DS40 via ED if the needs ever arise and as I use them within a integrated system, they are perfect for my particular needs.

John

The Dark Dude