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HELP, big problem - DS40 wont open :( [Archive] - Event Photographer Society Forum

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Natalie-Briggs
18-07-2011, 01:49 PM
Can anyone help, used printer all day yesterday fine, just tried to use it at home and it printed but didnt spit print out then had a big grinding noise and stopped ........ printer wouldnt open at all :(

Managed to get it open a little and removed paper which was jammed totally (about 3 prints worth) but the drawer wont open enough for me to try and get the ribbon out

Help, starting to panic now

Michael Martin
18-07-2011, 02:07 PM
No idea Natalie as I don't use one, but do tell us what caused it when you find out, especially considering the recent discussions on removing the media during transportation.

Mark Amies
18-07-2011, 02:32 PM
Don't panic natalie, give us a call!!

Mark Ratcliffe
18-07-2011, 02:33 PM
Natalie,give the tech guys/gals at photomart a bell,they should sort it for you,I guess it could be a bit of damp from the weekend that has maybe caused the paper to expand or distort slightly,hence causing the paper jam.
Hope you get sorted,Mark

Mark Ratcliffe
18-07-2011, 02:34 PM
Ah from one Mark to another ,beat me by a minute with your post :diff:

Natalie-Briggs
18-07-2011, 02:45 PM
Phew all sorted, thanks Ian and Mark
I will be removing media before travelling from now on ;)