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Split from DNP 40 - a problem? ... surely not! [Archive] - Event Photographer Society Forum

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Stuart Morley
23-06-2011, 08:43 AM
Ian

Strange you should mention this.

Yesterday we had the first CP3800DW with intermittent issues (wouldn't turn on) and on the bench it worked fine. However when we checked with the customer the intermittent issue ONLY happened when being run from a generator. - So not a CP3800DW issue but obviously an incoming power problem.

Never had any paper jam issues with the CP3800DW (unless the paper was wet due to condensation, but this affects all Dye Subs)

Stu

www.systeminsight.co.uk (http://www.systeminsight.co.uk)

ian griffiths
23-06-2011, 09:07 AM
Would be interesting to know from those who have experienced this problem what generator they are using?

Also, just noticed the printer in question is the DNP 40 not the DNP 80, my mistake, sorry if it's caused any confusion, perhaps a separate thread regarding any reported issues with printers when run on generator or invertor power?

Mike can you split them out?

Mark Amies
23-06-2011, 09:22 AM
If anyone needs info on DNP printers, please do let me or anyone else here at Phohomart know. We are the main UK distributor for DNP ,and will be happy to help.

ian griffiths
23-06-2011, 09:31 AM
Mark,

Can you answer the question regarding power supplies?

Mark Amies
23-06-2011, 10:25 AM
Sorry Ian, do you have a DNP machine?

Mark Amies
23-06-2011, 10:37 AM
Ian that Citizen machine you refer to , is that not the first release machines from Mitsubishi VIS UK? A number of them were sold on the first go , without Mitsubishi branding , but took Mitsubishi branded media.

I do hope that there is no attempt to underminde the DNP machine here.

ian griffiths
23-06-2011, 10:39 AM
Mark,

Why so evasive, are you trying to hide something, people are laughing at you!

You obviously do not understand or have chosen to forget how Event-Photos works, amongst our guys we have users of all kinds of printers including DNP's, when the "you-know-wha" hits the fan at 9pm in the evening, Saturday or Sunday and you are tucked up in bed, I am the first port of call for my guys, now 44 teams soon to be 47 they call me for help, I try to answer their questions to get them working, earning money from their purchases they made from Photomart, SI and others.

Over the years Photomart have done very well out of me sending people to buy printers, media, mounts etc and you are well aware of this fact, so although I am not directly a customer of Photomart, for the reasons you fully know and have said you understand, many of my guys are, so support your customers.

ian griffiths
23-06-2011, 10:41 AM
Ian that Citizen machine you refer to , is that not the first release machines from Mitsubishi VIS UK? A number of them were sold on the first go , without Mitsubishi branding , but took Mitsubishi branded media.

I do hope that there is no attempt to underminde the DNP machine here.


Oh for god's sake Mark, grow up.

Stuart Morley
23-06-2011, 10:48 AM
I do hope that there is no attempt to underminde the DNP machine here.

Not from me as...

a) I was talking about the CP3800DW
b) It's not my style.
c) Much better things to be spending my time on

and for the record I don't think Ian is either.

Which post did you think is undermining the DNP as I can't see one. :D

Stu

www.systeminsight.co.uk (http://www.systeminsight.co.uk)

Jeremy Nako
23-06-2011, 11:07 AM
I've got one of the original CXW branded 3800's and a Mits branded one and I've never had an issue with either when using a genny.

It'll be interesting to see what generator is causing the issues.

ian griffiths
23-06-2011, 11:12 AM
Hi Jeremy,

I too have the original CXW and 3800's use them 80% of the time on a genny, no issues.

That was the question I asked, at the same time asking Mike if he could separate out the posts so as not to further confuse the thread.

Mark Amies
23-06-2011, 12:17 PM
[quote="Mark Amies":3txh2emc]Ian that Citizen machine you refer to , is that not the first release machines from Mitsubishi VIS UK? A number of them were sold on the first go , without Mitsubishi branding , but took Mitsubishi branded media.

I do hope that there is no attempt to underminde the DNP machine here.


Oh for god's sake Mark, grow up.[/quote:3txh2emc]

Ian , I am not going to rise to you on this matter.

All I will say , is if you are going to use the name of the Lord, do me a favour, and put a capital G in. For a man who believes in Bhuddist principles I would hope you would respect my words.

Jurie Gryffenberg
23-06-2011, 12:19 PM
As Senior Marketing Manager at Photomart, DNP’s appointed UK distributor, I could not help noticing certain remarks made on this thread regarding UK support for DNP printers and alleged issues with the DNP printers’ power supplies.

Despite the suggestion by a certain member of this forum, I can assure all legitimate DNP customers that Photomart offers full and extensive support for all DNP printers sold legitimately in the UK, by Photomart or any of Photomart’s appointed agents. The accepted procedure for customers seeking support is to call Photomart on 0208 527 6006 and their call will then be dealt with in a timely and professional manner. To those members who have experienced intermittent paper jams, I can also assure you that we are not aware that this is a known or regular issue with DNP printers but will nevertheless investigate immediately. In the meantime, please do not hesitate contacting us if you suspect this may be a problem with your particular printer.

I am further aware that certain members of this forum, who are not DNP customers and also have strong ties with a competitor, may have purposely “hijacked” this thread in an attempt to divert attention from the original topic and to cast doubts over the serviceability & reliability of DNP printers by anyone who may be following this thread. If this is indeed the case I can only describe such tactics as absolutely shameful and I shall be asking the moderators of this forum to look into these activities. Our customers are a testament to the reliability, superior print speed & print quality of DNP printers and DNP competitors are often painfully aware of this.

Thanks to all our customers for your continued support.
Jurie Gryffenberg
Senior Marketing Manager

Mark Amies
23-06-2011, 12:23 PM
Mark,

Can you answer the question regarding power supplies?


Oh yes, Ian I can answer your question , have no fear. I wil be checking this out properly, not giving a knee jerk response. I will be checking it out with our technician, Iliyan, who is very well versed with all of these printers.

23-06-2011, 12:33 PM
As requested by Ian Griffiths this thread has been split. This part will be deleted after 48 hours unless someone can come up with a good reason for it to remain. As it stands now it helps no one.

Mod4