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DNP 40 - a problem? ... surely not! [Archive] - Event Photographer Society Forum

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petethorp
16-03-2011, 08:43 AM
I had a great night at a greenscreen/blackscreen evening ball on Saturday...
Busy or what...

I had the help of Michael Martin from here, (and my wife...) to do my printing / front of house for me. Had a ton of sales but on two separate occasions when customers ordered 5 :!: of the same print, the printer jammed (and that's not a euphemism for dancing) on both occasions :shock:

The prints had to be sent individually for the machine to print as it is supposed to.

Anyone else had this problem?

Mark Amies
16-03-2011, 09:04 AM
Pete, have you contacted ourselves at Photomart about this yet?

petethorp
16-03-2011, 09:40 AM
just speaking to you now, thanks Mark...

john christopher
16-03-2011, 01:13 PM
Peter

This is a weird one......

When we were beta testing our DNP 40 during an small Valentine event, we printed off 16 6x9's of the same photo and had no problems. I know this doesn't help you but maybe it will be able to point both you and photomart in the right direction.

John

gary evans
16-03-2011, 07:21 PM
I think its a problem that is unique to you - I did several print runs of 5 or more at a rugby tournament at the weekend and had no issues at all.

When you say "jammed", how exactly? Paper Jam? or the printer not doing anything at all? Printing one and stopping?

My first suspicion is that you have a software conflict somewhere.

Trudy Trafford
16-03-2011, 08:27 PM
We have only had this problem once, using a MAC with lightroom 3.

When using the DS40 & DS80 together, there were no problems with multiple prints of either 9x6's or 12x8's until I wanted to produce a montage within lightroom and then we got the paper jam, with the media crumpling up in both machines at the same time.

We assumed a software conflict.

petethorp
16-03-2011, 11:40 PM
I think its a problem that is unique to you - I did several print runs of 5 or more at a rugby tournament at the weekend and had no issues at all.

When you say "jammed", how exactly? Paper Jam? or the printer not doing anything at all? Printing one and stopping?

My first suspicion is that you have a software conflict somewhere.

Hi Gary,
I got the crinkle look on the third out of five prints... and all the paper jammed.
Thought it just a freak thing... but then it happened again in the same evening. Never had it before. We were using a Mac, but I don't think this is software issue... though it could be buffer related I guess.
I had to really tug at the paper to pull it free...

Anyway

I'll report back if it happens again.

Thanks to every one that contibuted. It may be nothing though it's interesting that Trudy's had a problem too when using a Mac...

JulianAustin
08-05-2011, 06:21 PM
I have had this problem at three events now using an intouch running windows XP from Photomart and a DS40. All three times we have sorted the problem by changing the roll and ribbon for a new box.

The last event it was happening every two to five prints and each print was just a single print at 6x4 printed from Darkroom core 9.0. Thankfully it was near the end of a roll so we did not lose to many prints changing it early.

We have two machines and I have not yet tied the problem down to one or both machines.

john wright
08-05-2011, 08:34 PM
I have had a similar intermittent problem at one site which was quickly identified as a 'dirty' mains feed. The simple solution was a mains filter and splitter from Maplin to feed mains to the printers. This improved things significantly.

Further on I also fitted a UPS to the system and have not had a problem since.

John

brin edwards
23-06-2011, 04:43 AM
Hi all

I had my first series of paper jams at the weekend and have just found this article on clearing VERY difficult jams.

http://imagingspectrum.com/blog/2011/06 ... 80-cutter/ (http://imagingspectrum.com/blog/2011/06/removing-jams-from-the-dnp-ds40-and-ds80-cutter/)


Mark
Thanks for your prompt action.